Our commitment to getting your matcha to you quickly and safely
Orders are processed and shipped within 1-2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
For a limited time, we are offering free standard shipping on all orders, no minimum purchase required.
All delivery estimates are based on business days after your order has shipped. Actual delivery times may vary based on your location and carrier conditions.
We currently ship to all 50 US states. International shipping is not available at this time but is something we are actively working toward.
Once your order ships, you will receive an email with a tracking number. You can also track your order by logging into your account on our website.
We stand behind the quality of our matcha. If you are not completely satisfied with your purchase, contact us within 30 days of delivery and we will make it right - whether that means a replacement or a full refund.
To start a return or request a refund, email us at support@valematcha.com with:
Our team will respond within 1-2 business days with instructions.
Once we receive and inspect your return (if applicable), we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank or payment provider.
If your order arrives damaged or you received the wrong item, please contact us immediately at support@valematcha.com with a photo of the issue. We will ship a replacement at no cost to you.
Subscription orders follow the same return and refund policy. You can pause, skip, or cancel your subscription at any time from your account settings. Cancellations take effect before the next billing cycle.
Questions about shipping or returns? Reach out to our team at support@valematcha.com and we will get back to you as soon as possible.